Citizens Bank has selected MANTL, an Alkami Technology solution team and provider of loan and deposit account opening technology, to enhance its deposit account opening experience for both retail and business customers. This expanded partnership builds on Citizens Bank’s existing relationship with Alkami.
As a current Alkami Digital Banking client, Citizens Bank will benefit from a more unified account holder journey from origination and onboarding through digital banking. By leveraging both MANTL and Alkami, the bank is positioned to streamline operations, enhance accessibility and deliver a cohesive experience designed to accelerate data-driven growth and deepen customer relationships.
Citizens Bank will leverage the full omnichannel suite of MANTL’s onboarding and account opening solutions to transform the retail and business account opening experience. With MANTL, the bank will significantly reduce friction, enabling retail customers to open deposit accounts in under five minutes online and in less than 10 minutes in-branch. Businesses of all sizes will be able to securely open deposit accounts anytime, anywhere — online, in-branch or in the field — through a consistent, intuitive experience.
“MANTL helps us remove friction from the account opening process while preserving the high-touch service our customers expect,” Kelli Cooper, senior vice president, retail and digital banking at Citizens Bank, said. “This collaboration allows us to deliver faster, more intuitive onboarding across channels, improve internal efficiency and continue building trusted relationships with the individuals and businesses we serve.”
With MANTL, Citizens Bank will now be able to automate over 85% of application decisions, including Know Your Customer (KYC), Anti-Money Laundering (AML), Bank Secrecy Act (BSA) checks, product service ordering, funding, and core booking, to create efficiencies and keep manual processes to a minimum.
“Alkami is proud to expand our relationship with Citizens Bank as they take the next step in modernizing their account opening experience,” Taylor Adkins, vice president, product management at Alkami, said. “By combining a seamless digital banking experience with a more intuitive account opening process, Citizens Bank is improving accessibility for customers, empowering employees and driving efficiency across the entire origination journey. Together, we are helping deliver a unified experience that supports long-term deposit growth and stronger account holder relationships.”
