ENGS Commercial Finance launched version 3.0 of the ENGS Mobile App to improve the user experience and self-service capabilities. The platform offers a one-stop location for customers to manage their accounts from their mobile devices.
The ENGS Mobile App is available for iPhone and Android users. The new update features a refreshed interface that improves the user experience through more intuitive controls and visuals. By enabling self-service and customer service contact tools, users may download information and submit inquiries on the go.
In addition to providing the ease of 24/7 account access, the ENGS Mobile App offers users the ability to:
- View loan summaries and payment histories
- Request and apply for new/used financing
- View banking and payment information
- Make simple and secure loan payments
- Access common FAQ list
- Live chat functionality
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“Over the last four years, ENGS has seen over 67,000 downloads of the ENGS Mobile App,” Roman Gajda, director of financial technology solutions at ENGS, said. “Our customers have viewed our service offerings and process payment on their accounts thousands of times, simply with a click of a button. Now, we have expanded the information available within the ENGS community and added the self-service functionality in our customer service section. We have seen a great adoption in users managing their account through the ENGS Mobile App.”
By equipping the app with the most requested account tools, the ENGS Mobile App aims to reduce the volume of customer service transactional calls and emails, increasing agent availability for more time-intensive or personalized service for unique requests. Customers no longer need to wait for business hours to call or receive email responses for basic account information requests. Rather, they can access account details, make payments and even apply for new financing at whatever hour is convenient for them.
“This marks another significant step in ENGS’ expansion of product offerings and continued digital intensity, which allows the company to effectively be at the forefront of our industry.” Christopher Johanneson, chief operating officer of ENGS, said. “At ENGS, we are committed to adding value to our vendors and customers. In today’s competitive marketplace, we are proud to offer industry leading products and tools that help our customers manage their businesses more profitably and efficiently.”
