HAMILTON TOWNSHIP, N.J., April 24, 2025 — New research reveals that the majority of B2B finance departments are receiving a positive ROI from accounts receivable (AR) software, confirming the transformative potential of AI and automation.
The study, conducted by global research firm Vanson Bourne and commissioned by Billtrust, a B2B order-to-cash software and digital payments leader, surveyed 500 finance professionals across industries in early 2025. It explores the current state of AR automation and how finance leaders are prioritizing technology investments in an increasingly complex economic environment.
The research, summarized in a new report, shows undeniable value from AR software which emphasizes the urgent need to implement it. Key findings include:
- AR automation accelerates payments by 40%.
- 92% agree that AR software results in faster cash flow.
- 100% see value in their AR automation software.
- 90% of respondents consider AI-driven automation essential to the future of their AR operations.
- 93% say AR software has met or exceeded ROI expectations.
“This latest research reveals a game-changing reality: 93% of companies are reaping the expected rewards of AR automation, proving it’s a wise investment,” said Bob Purcell, CFO at Billtrust. “In an era where digital payments are revolutionizing the financial landscape, leveraging AR software isn’t just smart—it’s essential for catapulting your business to the forefront of innovation and success.”
The research also shows that AI is becoming a vital part of AR software. AI automation (90%), predictive analytics (89%), data analysis (89%), and AI agents (88%) are seen as critical components by most respondents, adding meaningful value across the AR lifecycle. In addition, respondents report positive benefits to AI with:
- 56% better managing compliance vs. 34% without AI.
- 54% enhancing customer experience vs. 28% without AI.
- 47% reducing days-to-pay metrics vs. 36% without AI.
“Finance departments are being asked to do more than ever—manage risk, optimize cash flow, and guide strategy,” said Lauren Budd, Senior Research Manager at Vanson Bourne, who led the research effort. “The organizations that embrace automation and AI aren’t just gaining efficiency—they’re building resilience.”
