Triumph’s factoring division was named the second runner-up in the International Data Corporation’s Best in Future of Work North America Awards for its adoption of robotic process automation.
“Each of the organizations recognized in this year’s Best in Future of Work North America Awards presented an agile modern workspace that is nimble, adaptive and scalable,” Amy Loomis, research vice president for Future of Work at IDC, said. “We are excited to recognize innovative organizations evolving their IT and business practices to meet future of work challenges.”
Triumph, a financial solutions provider for trucking companies, has offered financial services to transportation companies for nearly two decades. These services include account receivables financing, fuel advance and fuel discount programs, credit and risk analysis, account resolutions, account management software, and back-office support.
Triumph’s success is measured by the value it brings to clients, partners, and team members. However, managing the paperwork submission processes as a financial intermediary between Triumph’s clients and their customers posed a challenge. It required manual labor that limited scalable service levels and led to cumbersome, labor-intensive work for team members.
Clarie Workman, a leader at Triumph, recognized the need for agility and process streamlining to position the company for continued growth. She explored robotic process automation (RPA) solutions and engaged Xerox, an existing Triumph service provider. Xerox introduced its robotic process automation service as a solution to Triumph’s manual process challenges. With close collaboration between Workman, her team and Xerox, Triumph implemented the RPA solution to process invoices overnight. The success of this initiative led to additional exploration of the expansion of RPA adoption.
