Whether facing the disruption of a global pandemic or shifting demands in an evolving economic landscape, Chris Pagano rises to the occasion with a steadfast client-first mindset. He believes the most valuable trait in a long-lasting organization is a culture built on collaboration— extending from internal cross-team synergy to showing up for clients when it matters most during critical service processes.
In all interactions, Pagano prioritizes a balance between speed and specificity. He demonstrated this during a high-stakes recovery negotiation for a firm facing severe pandemic headwinds. Confronted with competing interest from shareholders and uncertain prospects for a rebound, Pagano also managed requests to explore refinancing options for other debts. Through communicative discipline and a collaborative approach, he successfully stewarded the complex deal through closing on an extremely tight timeframe.
“Everything we do starts with our clients,” says Pagano. “Discussing their needs and determining how we can support them builds the foundation for a long and mutually beneficial relationship.”
In Pagano’s view, this mindset is essential for client acquisition and retention. While the economic terms of a transaction are important to clients, they invariably prioritize partners who can reliably close transactions in a timely manner. He maintains that if a firm cannot offer “closed deals” as a certainty, it will struggle to
compete in the contemporary marketplace.
As a seasoned “Rainmaker,” Pagano’s resilience has guided him through various industry shifts. He currently anticipates the palpable effects of market volatility on lenders nationwide. “The most common mistake dealmakers make when the market becomes volatile is to assume the worst outcomes,” Pagano notes. “Clients expect sound, rational judgment along with committed capital from their financing partners. They often need us the most during volatile markets.” By providing that stability, Pagano ensures his partners thrive even in uncertain economic climates.
