Lacey Aulbach serves as the senior vice president of operations at Triumph, where she focuses on the intersection of high-volume financial productivity and sustainable team culture. While she initially entered the specialty finance industry by chance, she quickly discovered a passion for the dynamic role that working capital plays in scaling businesses. Over the course of her career, her perspective has shifted from viewing finance as a purely transactional field to seeing it as a platform for long-term partnership. She finds the greatest reward
in watching small businesses use Triumph’s stability to hire more employees and take on larger opportunities, growing alongside their financial partners.
This past year, Aulbach made a significant impact by playing a key role in the design and implementation of a comprehensive team member scorecard. Recognizing the high-pressure nature of a volume-driven environment, she sought to create a system that balanced clear performance accountability with genuine operational support. By identifying friction points and improving internal efficiencies, she successfully reduced unnecessary workloads for her team. This initiative not only increased overall productivity but also addressed the root causes of burnout,
providing her staff with a clearer understanding of their individual impact while making their daily work more manageable and rewarding.
Aulbach’s distinctive edge is her ability to manage rigorous financial risk while maintaining deep empathy for the people behind the numbers. Guided by a mentor who prioritized understanding a client’s lived experience, she approaches every operational decision with the awareness that behind every transaction are families and livelihoods. She believes that the strongest partnerships are built when discipline is paired with a genuine
desire to see a client succeed. By fostering a culture of transparency and support within her own team, Aulbach ensures that Triumph remains a resilient and compassionate leader in the specialty finance space.
