Global professional services firm Alvarez & Marsal (A&M) appointed Felicia Lyon as a managing director in the firm’s healthcare industry group, specializing in human capital and workforce management. Her appointment reflects A&M’s strategic talent investments for helping clients navigate workforce complexities and chart new pathways to profitability.
Lyon advises healthcare organizations, partnering with senior leaders to navigate change and build resilient, high-performing systeHer work focuses on improving organizational effectiveness by breaking down structural silos, enhancing workflow efficiency and optimizing workforce strategies. She also leads efforts to strengthen talent attraction and retention, fostering a culture of engagement and well-being that drives better patient care, operational excellence and long-term sustainability.
“Our ability to deliver transformative results that create lasting value keeps us ahead of what’s next,” Martin McGahan, managing director and head of A&M’s healthcare industry group, said. “Felicia’s appointment reflects the caliber of talent we attract to drive operational and performance excellence for our clients.”
Lyon works with organizations ranging from large Fortune 10 organizations to small startups. Some of her notable achievements include designing an offshore innovation hub for a large healthcare provider; unlocking $50 million in workforce expense savings for a large health system by redesigning job architecture; and restructuring a regional healthcare system’s leadership team to streamline operations and establish a succession plan.
Prior to joining A&M, she served as a principal in KPMG’s workforce transformation practice and as the founding CEO of a boutique consulting and executive coaching firm, all focused on building the bridge between clients’ business imperatives and the people who deliver on the strategy. She’s often a featured speaker on the modern workforce, the impact of GenAI on the workforce and building future leaders, today.
“The healthcare workforce landscape is rapidly evolving, bringing both challenges and opportunities,” Bianca A. Briola, managing director and human capital and workforce management practice leader, said. “Our 2025 Healthcare Workforce Predictions paper outlined the rapid implementation of AI or machine learning, which will change how healthcare workers operate. Additionally, the types of roles and skills required of the healthcare workforce will change significantly over the next decade. Felicia brings deep insight into navigating these shifts. Her workforce-specific sector experience, combined with her ability to connect strategy to culture, strengthens the trusted solutions we deliver to our clients.”
Lyon holds a bachelor’s degree in psychology from the University of Georgia and a master’s degree in industrial organizational psychology from Roosevelt University, Chicago.
