Service Credit Union has promoted Michael Porter, May Hatem, Tyler Pihl, Dan Clarke and Crystal Richardson and added Geoff Gilton as SVP/Technology.
Clarke was promoted to SVP of Member Experience. He is a 30 year industry veteran, spending the last 11 years with Service. He has served in multiple roles in prior credit unions and brings a wide range of experience and insights to this newly-created position due to his extensive work across retail and operations.
Hatem was promoted to vice president of Human Resources and Training. Hatem joined Service in 2015. She brings more than 20 years of experience in human resources to the role. She will play a prominent role in employee development and retention. Hatem will oversee a comprehensive training program across all levels of the organization.
Porter was promoted to vice president of Operations. Having previously served as the credit union’s head of foreign exchange, working overseas and holding multiple roles for the past 20 years, Porter will support the organization’s operations. He will lead a team responsible for handling deposit operations, foreign exchange, card services and member service support.
Pihl was promoted to vice president of Internal Audit. Prior to his time at Service, Pihl worked in public accounting where he earned his CPA and CFE designations. He joined the credit union in 2013 as an internal auditor. Following Pihl’s executive move, Richardson has been promoted to support Pihl and assume the credit union’s Enterprise Risk Management Program. With Pihl’s promotion, Richardson is now the AVP of Audit and Risk Advisory.
“We have rounded out our leadership team to foster long-term growth and develop innovative strategies to build upon. Together, we’re poised to implement key initiatives that uphold our mission and build better lives for our members.” said Service Credit Union CEO David Araujo. “We are excited about these changes and know they will bring increased synergy to our team.”
Additionally Gilton joins the team as SVP of Technology. Gilton is a senior technology executive experienced in transforming technology platforms, risk and security controls and their delivery model. He brings a strong operations background, with an international scope, working across industries such as financial, banking and technology to drive strategic level initiatives.
In 1957, Service Credit Union was established to provide affordable credit to the Pease Air Force Base community. It is nowthe largest credit union in New Hampshire, with more than $3.6 billion in assets and 50 branch locations in New Hampshire, Massachusetts, North Dakota and Germany.
