Mary Mack, CEO of consumer and small business banking (CSBB) for Wells Fargo, provided details on the structure of her organization, including the leaders of the team, including:
- Kathy Barney, who will run branch banking operations and supervision
- Ed Kadletz, who will lead deposit products
- Hilani Kerr, who will lead CSBB strategy and innovation
- David Kowach, who will lead a new organization focused on affluent client services
- Michelle Lee, who will continue to lead the branches
- Shaun McDougall, who will lead consumer banking national business development
- David Miree, who will lead CSBB diverse customer segments
- Sandra Nudelman, who will lead consumer data and engagement platforms
- Bill Senhauser, who will lead CSBB control management
- CJ Tolkin, who will run CSBB business execution
- Steve Troutner, who will lead small business banking
- Jonathan Velline, who will run the CSBB chief administrative office
- Amanda Wiltshire-Craine, who will run CSBB operations
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“Last fall we welcomed Sandra Nudelman and Amanda Wiltshire-Craine and this summer we welcome Hilani Kerr and Shaun McDougall, all from outside of Wells Fargo, to the CSBB leadership team,” Mack said. “They complement the incredibly strong leaders I have in Ed Kadletz, David Kowach, Bill Senhauser, CJ Tolkin, Steve Troutner and Jonathan Velline, who have been leading many transformative efforts across CSBB. In addition, the well-deserved promotions of Kathy Barney and Michelle Lee, effective today, and recently David Miree, strengthen our bench and will drive us forward in serving customers and enhancing the customer experience.
“As a company, we recognize the tremendous opportunity we have to focus individually and collectively on the affluent, small business, branch banking and diverse customer segments to bring the most value and relevance to the customers we serve. David Kowach’s past experience as CEO of Wells Fargo Advisors and most recently as head of branch banking positions us well to enhance our emerging affluent and affluent offerings and value proposition. In addition, David Miree’s tenured experience as lead region president and his current focus on bringing new resources, products and services to market for our diverse customer segments aims to drive opportunities for these customers. Combined with our industry-leading efforts led by Steve Troutner to promote small business and the combination of Michelle Lee, Kathy Barney and Shaun McDougall leading branch banking, our new organizational structure positions Wells Fargo to continue enhancing our customers’ experiences and growing the business.
“To further the focus on our customer segments, Hilani Kerr will work with the entire leadership to develop our organization’s priorities and strategic plan while Sandra Nudelman is designing seamless, engaging customer experiences across products and channels and building the next-generation digital, data and analytics, and functional capabilities. In addition, we have already seen tremendous strides from Amanda Wiltshire-Craine in simplifying operational functions and improving experiences in our customer service center.”
