Building Trust: FGI Pursues Growth Through Innovation
As a global leader in the commercial finance industry, FGI equips small and medium-sized enterprises with the tools they need to enhance their businesses. The company’s three divisions — FGI Finance, FGI Risk and FGI Technology — provide clients with flexible and customized lending, as well as risk mitigation and credit insurance solutions to support their growth. Jon Fimmen, director of FGI Technology, says the company’s consistent pursuit of impactful innovation is vital to the company’s success.
“We are constantly incorporating feedback from our customers on how we can increase the value we provide through each of our three divisions,” Fimmen says, noting that FGI’s customer base is the biggest driver of innovation at the company. “Our team is encouraged to think creatively and be proactive, fostering efficiencies and allowing us to adapt to changes in the marketplace.”
Fimmen says innovation is necessary in the commercial finance industry, adding that FGI frequently creates out-of-the box solutions to meet the challenges and changing needs of clients and the industry as a whole. In addition, FGI utilizes its unique combination of finance, risk and technology divisions to consistently implement innovation through use of emerging technologies to grow as a company.
“We are experts at pushing the envelope and trying novel approaches to achieve results and to find a solution where there was not one before,” Fimmen says. “Our team’s innovations have led to efficiencies in processes and collaboration both internally and for our clients.”
Fimmen says the company’s innovations have allowed it to provide continued scalable support to its peers and clients through both lending and risk mitigation solutions that accurately and efficiently meet their needs.
FGI’s commitment to innovation underscores the way the firm does business. The company implements this approach when undertaking any project, whether structuring a specifically tailored facility for a business in need of capital, helping to secure a credit insurance policy to protect a company’s receivables or expanding the functionality of FGI’s credit insurance management platform, T.R.U.S.T.
T.R.U.S.T., which Fimmen refers to as the firm’s largest innovation to date, is a cutting-edge credit insurance and risk management platform that automates the monitoring required to ensure credit insurance policies are within compliance and claims get paid. It enables users to shift from manual daily input to an online dashboard that alerts them when any coverage issues arise.
“By combining real-time data with direct integration agnostically across the carrier market, T.R.U.S.T. is a game-changer for the finance industry and beyond,” Fimmen says.
When FGI Technology recently acquired one of its largest clients to date, the T.R.U.S.T. team reviewed and adapted the implementation strategy to refocus on the process details needed to make the onboarding project a success. The ability of the FGI team to adapt and evolve is what sets it apart from other firms. Additionally, FGI places importance on data integrity to deliver products that provide exceptional value.
“Growth is everything, and successful innovation leads to immediate growth,” Fimmen says. “Customer feedback is our primary measure of success. Our team rises to adapt and overcome any obstacles.”
“Listen to your customers,” Fimmen says. “This collaborative effort produces not only stronger results and innovation, but happier long-term customers.”
By paying close attention to what customers want and why, the FGI team delivers successful results to customers as it continually strives to meet the mark when its clients need comprehensive solutions. •
