Financial services executive Steve Troutner joined Wells Fargo as Western region bank executive. Troutner will be based in Los Angeles and report to Head of Consumer Banking Mary Mack.
He will have responsibility for more than 32,000 team members who serve customers across 21 states through 2,600 branches and nearly 7,200 ATMs.
“Steve’s impressive career spans more than 25 years, and a considerable amount of that time was spent in financial services where he’s been committed to helping organizations transform and grow, improve financial performance, and achieve operational excellence,” said Mack. “His leadership, commitment to service and breadth of knowledge and expertise will serve our team members and customers very well. He will work closely with leaders across Consumer Banking to ensure our priorities are consistent and aligned with our focus on building a better bank.”
Troutner most recently served as CEO and interim chief operating officer for The Emily Program, a private equity-backed national leader in eating-disorder treatment. Prior to that role, Troutner served in a number of diverse senior leadership roles for more than 10 years at financial services organizations, including as managing director and leader of the U.S. Branch Network and Consumer Banking Products at Citibank. His responsibilities there included overall leadership of sales, service, and operational excellence with a team of more than 9,000 associates in nearly 1,000 retail branches across the U.S.
Troutner also served in senior leadership roles at Bank of America and Wachovia across multiple lines of business, including credit, risk management, mortgage governance, finance, operations and customer experience.
Prior to his banking career, he served as a troop and staff leader in the United States Army.
Troutner currently participates on the board of directors for Gene Matters, a telehealth organization which provides genetic counseling, and on the advisory board of boodleAI, which developed an artificial intelligence-enabled person-to-person fundraising platform focused on serving charitable organizations.