Triumph Business Capital hired Moises Bolanos as senior vice president of Client Experience. Bolanos joins Triumph after nearly four years in a similar role at eCapital, a freight factoring company based in Southern California.
“We are excited to welcome Bolanos to our growing team of creative leaders,” said Geoff Brenner, CEO of Triumph Business Capital. “Bolanos has a demonstrated history of developing innovative technology solutions, improving employee training programs and optimizing business processes that increase client and employee satisfaction. He will drive Triumph’s dedication to consistently deliver exceptional client experiences.”
A proven client experience leader across multiple industries, Bolanos will lead Triumph’s Client Experience team with a focus on employee engagement and training. In this newly created role, he will oversee the company’s customer service and retention goals, using a data-driven approach to track and meet established benchmarks.
The acquisition of Interstate Capital last year and opening of regional offices in key areas like Chicago are recent examples of how Triumph Business Capital is balancing its technology focus with maintaining a strong personnel base. Bolanos says that this approach best positions Triumph to adapt to an increasingly diverse and broad clientele.
“At the end of the day, we recognize that we are dealing with peoples’ financing and have a direct impact on the day-to-day lives of our clients,” he said.
