Northteq, a provider of Salesforce loan origination solutions, added three new members to its leadership team, with Lara Tolland, Katy Chan and Melissa Capps joining CEO Kristian Dolan. The company’s leadership team is now majority-led by women.
Tolland, previously director of professional services, was promoted to director of product. In her new role, Tolland will be responsible for the strategic direction of the company’s product offerings and will lead the product team with a focus on creating solutions.
Chan, formerly senior project manager, was promoted to director of professional services. She has experience with managing large-scale technical implementations.
Additionally, Melissa Capps, human resources manager, officially joined the leadership team after contributing as a key member over the past year. Capps will continue her focus on fostering an inclusive culture while recruiting and retaining top talent from the tech and equipment finance industries.
“We’re proud to have 42% of our staff and 75% of our leadership team made up of women,” Chan said. “As a fintech company, we strongly support creating gender diversity in industries that have traditionally been male-dominated. We’re excited to champion women in leadership roles in the equipment finance and tech industries.”
The new leadership team has expanded employee benefits and repositioned the company’s product and service teams to better support client implementation and servicing. Northteq rebranded its support organization to Ongoing Customer Success (OCS), with a renewed focus on delivering an exceptional customer experience to clients. Another key initiative is the expansion of employee benefits to better support employee visa sponsorship if needed, employee wellness programs, monthly employee recognition and tuition reimbursement.
“We believe that diversity cultivates collaboration and innovation and we’re thrilled to have already received positive feedback from employees who recognize our commitment to creating a workplace that is inclusive and empowering,” Dolan said. “Our leadership team is in lockstep and couldn’t be more optimistic for the year ahead.”
