Wells Fargo named Kristy Fercho head of diverse segments, representation and inclusion (DSRI). Fercho will succeed Kleber Santos, Wells Fargo’s current CEO of consumer lending. Fercho will remain head of home lending while the company looks for a successor, and she will transition to the head of DSRI role fully once her home lending successor is named. Fercho will join the company’s operating committee, effective immediately, and will report to CEO Charlie Scharf in her head of DSRI role.
“Our work on diversity, equity and inclusion is a long-term commitment, and we will continue to advance it under Kristy’s leadership,” Scharf said. “Her deep business experience, including her most recent role as head of our home lending business, puts her in a unique position to make our DE&I work even more central to how we operate as a company and to drive positive outcomes for our employees and communities.”
Before joining Wells Fargo, Fercho was at Flagstar Bank, where she served as president of the company’s mortgage division. Prior to joining Flagstar, she spent 15 years with Fannie Mae, where she led the strategy and business performance of single-family customers in the western United States and served in customer engagement and human resources roles, including as vice president of human resources.
Fercho serves on the board of the Mortgage Bankers Association as immediate past chairwoman and is a member of its residential board of governors.