Daily News: September 5, 2019

IDB Bank Provides $9.3MM Facility to American Customer Care


IDB Bank provided American Customer Care with a three-year $9.3 million loan.

“IDB is excited to partner with the American Customer Care team and assist them as they continue to be a first in class outsourced customer contact center,” said Eric Serenkin, senior vice president of Asset-Based Lending at IDB.

Founded in 1986, Connecticut-based American Customer Care specializes in providing individualized contact with customers, including multilingual capabilities, specialized knowledge skills, ACD, PBX, unified messaging, email, web chat, digital recording, Integrated Voice Response (IVR), predictive dialing, CTI, reporting, and other call center functional requirements.

“IDB was able to provide us with a flexible financial structure that will allow American Customer Care to continue to grow for years to come,” said Jeff Neistat, president at American Customer Care.

IDB Bank is a New York State-chartered commercial bank, a member of the FDIC, and a wholly owned subsidiary of Israel Discount Bank.