Cadence Bank named Mandy Mitchell its chief experience officer, a newly established position reporting to Dan Rollins, chairman and CEO of the bank. In her new role, Mitchell will be responsible for developing and overseeing strategies that enhance customers’ and teammates’ experiences.
“As we continue to improve our technology offerings and anticipate our customers’ needs, it’s critical to place an innovative, strategic and forward-thinking individual in this position,” Rollins said. “Mandy is the perfect fit. Her skills and experience complement our ongoing efforts to create an unparalleled banking experience for our customers at every stage of their journey with us. Mandy has already implemented several successful initiatives in her tenure with the company. We’re looking forward to seeing how her guidance will help us create a consistent experience across many touchpoints and make banking easier for our customers.”
Mitchell most recently served as director of strategic initiatives for Cadence Bank. She has experience managing the office of merger integration, providing strategic integration planning, with system conversion planned for Q4/22. During Mitchell’s more than 25-year tenure with Cadence Bank, she has led teams in retail products, sales, treasury management, marketing, corporate communications and business development.