Daily News: February 5, 2013

TD Bank Honored for Small-Business, Mid-Market Banking


TD Bank said it has earned top honors in both Small Business Banking and Middle Market Banking by Greenwich Associates, whose annual Excellence Awards recognizes national and regional banks for outstanding customer satisfaction and business services in multiple banking and treasury management categories.

TD Bank was recognized with five National Small Business awards, including overall client satisfaction and excellence in credit policy, financial stability, online services and personal banking satisfaction, supporting TD’s position as an industry leader in customer service.

“The delivery of a legendary customer experience is paramount at TD Bank and we’re pleased to see the Greenwich Excellence Awards recognize the efforts that our employees make each day,” said Fred Graziano, head of Regional, Commercial, Government and Small Business Banking for TD Bank. “These awards reflect our commitment to delivering unparalleled service, and providing a more human experience to our customers something that is often missing in the industry.”

TD Bank won the National Middle Market Banking award for financial stability for the fourth year in a row while also winning in the Northeast district for Small Business and Middle Market Banking in both offered categories of Overall Satisfaction and Treasury Management Overall Satisfaction. In total, TD Bank collected ten Greenwich Excellence Awards.

Greenwich Excellence Awards are determined by banks’ performance in Greenwich Associates’ annual U.S. Small Business Banking and Middle Market Banking Research Studies, in which decision makers from nearly 31,500 businesses name the banks they use and rate them in 14 banking and treasury management categories. Recognition is based on statistical differentiation at a 95% confidence level.