Daily News: March 19, 2015

Synovus Receives 19 Greenwich Excellence Awards


Synovus received 19 Greenwich Customer Service Excellence awards in Middle Market and Small Business Banking from Greenwich Associates.

“Our relationship-centered banking approach is especially attractive to small business and middle market customers who appreciate responsive bankers who know them, who can deliver customized solutions, and who can make quick yet informed decisions on their behalf,” said Kessel D. Stelling, chairman and CEO of Synovus. “We are honored to again be recognized by our customers and Greenwich Associates for providing this kind of exceptional service to these important customer segments.”

In Middle Market Banking, Synovus was recognized nationally in the following categories:

Overall Satisfaction
Likelihood to Recommend
Relationship Manager Capability
Overall Satisfaction (Cash Management)
Customer Service (Cash Management)
In the Small Business Banking category, Synovus received national awards in the following categories

Overall Satisfaction
Likelihood to Recommend
Relationship Manager Capability
Financial Stability
Branch Satisfaction
Overall Satisfaction (Cash Management)
Accuracy of Operations (Cash Management)
Customer Service (Cash Management)
Product Capabilities (Cash Management)
Sales Specialist Performance (Cash Management)

Synovus was also honored with four South Regional awards, including two in Middle Market Banking for “overall satisfaction with banking relationships” and “overall satisfaction with Cash Management relationships,” and two in Small Business Banking for “overall satisfaction with banking relationships” and “overall satisfaction with Cash Management relationships.”

In compiling these rankings, Greenwich Associates interviewed nearly 13,000 middle-market firms with sales of $10 million to $500 million, and more than 15,000 small businesses with sales of $1 million to $10 million across the country.