Daily News: September 27, 2017

Monroe Capital Provides Financing to First Call Resolution


Monroe Capital acted as sole lead arranger and administrative agent on the funding of a senior credit facility to support the future growth of First Call Resolution.

Based in Eugene, OR with six contact centers across Oregon and Montana, FCR is a provider of outsourced live agent call center and business process solutions. The company provides a wide range of outsourced contact center, business process and social networking solutions to companies across most industries, ranging from high tech to healthcare, to start-ups and new economy companies.

FCR intends to leverage this credit facility to further its continued domestic growth and to develop nearshore operations.