GE Capital, Healthcare Financial Launches Diplomat Campaign
GE Capital, Healthcare Financial Services (HFS) announced that it launched a multi-media campaign featuring Diplomat, the nation’s largest independent specialty pharmacy.
In the midst of a rapidly changing healthcare atmosphere, Diplomat’s leaders recognized that they needed to create value in every customer interaction. They laid out several challenges to address managing fast-paced growth and adapting to the shifting marketplace.
As a result of the relationship with HFS, Diplomat has implemented lean principles to improve customer calls and refill prescriptions more efficiently. These efforts have yielded an improvement in turnaround time for the company. Through a program called Access GE, HFS customers can tap into the unique insights, tools and best practices of GE to address needs that go beyond financing.
Diplomat serves patients and physicians in all 50 states as the nation’s largest independent specialty pharmacy. Headquartered in Flint, MI, the company focuses on medication management programs for people with specialized, long-term medical needs, including cancer, HIV, Hepatitis C, multiple sclerosis and many other serious or chronic conditions.