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ABF Journal Print Publication - Customer Service
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Mail Orders:
Xander Media Group, Inc.
Attention: Circulation
409 E. Lancaster Ave.
Wayne, PA 19087-4202
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Phone/Fax/Email Orders:
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Claims and Returns
Claims on ABF Journal orders that have not been received must be made within 30 days from the date on the invoice to receive a refund or a replacement copy.
Customers who return ABF Journal publications that have been paid by check will receive a refund check. If the purchase was paid by credit card, the card will be credited.
Cancellations
ABF Journal publication orders can be cancelled with no charge if the order has not been shipped. If the shipment has been sent, the order must be returned along with a copy of the invoice. The invoice can be cancelled if there is not a balance due, otherwise, the invoice will be refunded less the handling/shipping charges and a $3.00 restocking fee.
Shipping and Handling Charges
ABF Journal purchaser pays handling/shipping charges. All orders are shipped U.S. Mail, unless the purchaser specifies Federal Express shipping for an additional charge of $12.00 or we can bill a Federal Express account. Shipping costs are as follows:
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| Amount of Order |
Cost |
| $14.99 or less |
$3.00 |
| $15.00 or more |
$7.00 |
| Federal Express |
$12.00 (in addition to shipping charges) |
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